We're looking for a
Customer Success Manager
Who we are
Joli is transforming the way businesses harness the power of social media. By connecting local businesses with authentic and relatable content creators, we help them build and maintain a robust online presence to drive bookings and sales. Our innovative tech not only streamlines the entire process but also provides measurable data that was completely unavailable before.
Since our London launch in September 2022, we've been on an incredible journey, bringing together over 4,000 content creators on our platform with a 50,000+ database of creators ready to go after. Our community has created 10,000+ pieces of social media content and helped our clients reach over 16 million people.
Over 80 hospitality brands have joined us so far. From coffee shops and street food stalls, right up to national pub operators and restaurant chains.
And we're only just getting started
We have big, exciting plans to expand throughout the UK before launching internationally 🌎
But in order to achieve all that, we need your help...
Who we work with
Key Responsibilities
Customer Success
Develop and implement a scalable customer support strategy
Deliver a smooth onboarding and rollout process for new clients
Manage account health and ensure customers get maximum value from our services
Drive upselling and adoption of new features among existing customers
Creative Strategy
Assist our customers with creative campaign ideas based on social media trends
Measure the effectiveness of campaigns and projects using data and reporting
Business Support
Lead on all customer related support enquiries
Work closely with our Community Team on creator campaigns and activations
Partner with the Sales team around customer queries and the onboarding/rollout process
Ideally, you are
Entrepreneurial
— a self-starter with an unbeatable work ethic and ambitious mindsetA people person
— customers become your friendsSocial media savvy
— you understand influencer marketing and social mediaRequired experience
2+ years in Customer Service (ideally from a Tech, SaaS, Media or Hospitality background)
Experience in influencer marketing and managing social media campaigns
Skilled at presenting metrics and progress updates to senior leadership
Demonstrated ability to work effectively in a team setting and cross-functionally with other departments
What we're offering
💸 £28-35k base salary + bonus
🍦 25 days holidays + bank holidays
✌️ Twice yearly offsites (work trips)
💆♀️ 4.5 day working week, with half a day for mindfulness and wellness (digital detox)
💼 Optional office space in London or Manchester
💻 MacBook
The interview process
Initial Chat
We'll get to know each other through a video call
Challenge
Show us what you've got! Take on a hands-on challenge relevant to the role
Founder Call
Meet the founders, understand the culture and vision
Offer
We'll let you know our decision either way within a few days