We're looking for a

Customer Success Manager

Who we are

Joli is transforming the way businesses harness the power of social media. By connecting local businesses with authentic and relatable content creators, we help them build and maintain a robust online presence to drive bookings and sales. Our innovative tech not only streamlines the entire process but also provides measurable data that was completely unavailable before.

Since our London launch in September 2022, we've been on an incredible journey, bringing together over 4,000 content creators on our platform with a 50,000+ database of creators ready to go after. Our community has created 10,000+ pieces of social media content and helped our clients reach over 16 million people.

Over 80 hospitality brands have joined us so far. From coffee shops and street food stalls, right up to national pub operators and restaurant chains.

And we're only just getting started

We have big, exciting plans to expand throughout the UK before launching internationally 🌎

But in order to achieve all that, we need your help...

Who we work with

Key Responsibilities

Customer Success

Develop and implement a scalable customer support strategy

Deliver a smooth onboarding and rollout process for new clients

Manage account health and ensure customers get maximum value from our services

Drive upselling and adoption of new features among existing customers

Creative Strategy

Assist our customers with creative campaign ideas based on social media trends

Measure the effectiveness of campaigns and projects using data and reporting

Business Support

Lead on all customer related support enquiries

Work closely with our Community Team on creator campaigns and activations

Partner with the Sales team around customer queries and the onboarding/rollout process

Ideally, you are

Entrepreneurial

— a self-starter with an unbeatable work ethic and ambitious mindset

A people person

— customers become your friends

Social media savvy

— you understand influencer marketing and social media

Required experience

2+ years in Customer Service (ideally from a Tech, SaaS, Media or Hospitality background)

Experience in influencer marketing and managing social media campaigns

Skilled at presenting metrics and progress updates to senior leadership

Demonstrated ability to work effectively in a team setting and cross-functionally with other departments

What we're offering

💸 £28-35k base salary + bonus
🍦 25 days holidays + bank holidays
✌️ Twice yearly offsites (work trips)
💆‍♀️ 4.5 day working week, with half a day for mindfulness and wellness (digital detox)
💼 Optional office space in London or Manchester
💻 MacBook

The interview process

Initial Chat

We'll get to know each other through a video call

Challenge

Show us what you've got! Take on a hands-on challenge relevant to the role

Founder Call

Meet the founders, understand the culture and vision

Offer

We'll let you know our decision either way within a few days