We're looking for a

Operations Specialist

Who we are

Joli is transforming the way businesses harness the power of social media. By connecting local businesses with authentic and relatable content creators, we help them build and maintain a robust online presence to drive bookings and sales. Our innovative tech not only streamlines the entire process but also provides measurable data that was completely unavailable before.

Since our London launch in September 2022, we've been on an incredible journey, bringing together over 4,000 content creators on our platform with a 50,000+ database of creators ready to go after. Our community has created 10,000+ pieces of social media content and helped our clients reach over 16 million people.

Over 80 hospitality brands have joined us so far. From coffee shops and street food stalls, right up to national pub operators and restaurant chains.

And we're only just getting started

We have big, exciting plans to expand throughout the UK before launching internationally 🌎

But in order to achieve all that, we need your help...

Who we work with

Key Responsibilities

Platform Operations

Creator Acquisition: Identify and attract creator talent through vetting, research, and outreach via Social Media

Creator Enablement: User set up, onboarding and operational workflows to set creators up for success

Operational management of bookings, applications and content

Assistance with weekly and monthly reporting in line with targets

Business Support

Working closely with the Community Manager on creator campaigns and activations

Assist Sales with customer queries related to operational processes and creator bookings

Responding to customer related support enquiries

Ideally, you are

Entrepreneurial

— a self-starter with an unbeatable work ethic and ambitious mindset

Obsessed with data

— you’re analytical with an eye for detail

Social media savvy

— you understand influencer marketing and social media

Required experience

Proven ability to use data and metrics to drive improvements

Experience with test-and-learn methodologies and experimentation

Skilled at presenting metrics and progress updates to senior leadership

Deep understanding of customer service and support

Able to collaborate both within a team setting and cross-functionally with other departments

What we're offering

💸 £24-28k base salary + bonus
🍦 25 days holidays + bank holidays
✌️ Twice yearly offsites (work trips)
💆‍♀️ 4.5 day working week, with half a day for mindfulness and wellness (digital detox)
💼 Optional office space in London or Manchester
💻 MacBook

The interview process

Initial Chat

We'll get to know each other through a video call

Challenge

Show us what you've got! Take on a hands-on challenge relevant to the role

Founder Call

Meet the founders, understand the culture and vision

Offer

We'll let you know our decision either way within a few days